RECEIPT OF BURGLAR, FIRE, OR HOLD-UP ALARM SIGNALS:
OnDuty Systems, LP (the “Company”) upon receipt of an alarm signal from the Customer’s equipment, shall make every reasonable effort to retransmit the alarm signal, by way of telephone, to the headquarters of the police, fi re department, private guard service, or Customer having jurisdiction, unless there is just cause to assume that an emergency condition does not exist, and then Company shall make a reasonable effort to notify by way of telephone the Customer’s call list or designated representative, unless instructed to do otherwise by the Customer or his representative. Company, at its option, may attempt to call the alarm site of Customer prior to notifying any authority in an attempt to verify any such alarm, and to avoid any unnecessary false alarms reports to authorities, or as otherwise required by law.
RECEIPT OF TROUBLE, AUXILIARY, SUPERVISORY, OR LOW BATTERY SIGNALS:
Company, upon receipt of a trouble, auxiliary, supervisory, or low battery signal from Customer’s alarm system, shall make every reasonable effort to notify the Customer or his designated representative, by way of email and/or text, of any such signal being received by Company. Signals received after 10pm may be delayed until the next morning for residential Customers.
RECEIPT OF BY-PASS, TEST, A/C POWER LOSS, RESTORE, AND ANY OTHER SIGNALS:
Company, upon receipt of any such signals from a Customer’s system, will log any such signal received, without further action.
CALL & MESSAGE POLICY:
In addition to other alarm notification procedures herein, Company, after receipt of a signal where persons or entities are to be notified, Company after calling the alarm site, authority, and the first telephone number of persons on the call list (if instructed to do so), Company may temporarily delay in calling others in the event of other alarms being received (related or unrelated to Customer’s account), and then return to notifying others on the call list as soon as reasonably possible. In the event the person listed on the call list is not available, a message will be left with any person answering the telephone, or a message left with an answering service, or by recorder, advising of an alarm condition. In the event person(s) on the call list cannot be reached, Company has no obligation to continue to attempt to notify.
Redundant Signals received by Company with the same signal and zone within 15 minutes or less will be logged, however, no dispatch or notification shall be made by Company. In the event of Redundant Signals received after 15 minutes and up to 2 hours, Company may, at its sole discretion, contact the Customer before any authority.
In the event of a storm condition, Company at its option may convert the response to signals of restorals, low battery, supervisory, and auxiliary signals to a log only (no dispatch or notification to an authority or Customer by Company), without notice to Customer. Redundant signals will be extended from 15 minutes to 1 hour. Dispatching of alarms will be limited to Company calling the (1) alarm site, (2) police, fi re, or guard authority, and (3) the first person on the call list supplied by Customer.
Company agrees to assign each Customer a personal or global identification number or word for verification by Company. In the event Customer or his designated representative should notify Company immediately after a false alarm, and be identifi ed by a valid preassigned password, the Company will discontinue notifying the authority and Customer contact list. Customer agrees to notify and request any lost or stolen passcard or word to be canceled.
Company may program temporary instructions at the request of Customer (with a valid password or number) such as information as vacation schedules, on-call personnel, or other temporary information where the information is scheduled by date and time to activate and to deactivate the temporary information, and program such temporary request for up to 30 days. Customer changes of instructions requiring Company to reprogram the account more often than monthly are subject to a service charge, to be determined by the amount of time required to make such change.
COMMERCIAL OPEN/CLOSE SIGNAL MONITORING:
For commercial Customers which subscribe to open and closing monitoring service, as indicated on the reverse side of this Agreement, signals will be monitored as follows: “Unsupervised Open/Closing” service, signals received will be logged. “Supervised Close” service, if the System fails to transmit a close signal (indicating the System is not armed), after a one hour grace period, Company will within a reasonable time notify the Customer’s call list and attempt to advise the Customer or Customer’s representative that no close signal has been received. “Supervised Open” service, in the event in opening signal is received by Company (indicating the System has been disarmed), and such signal is within 30 minutes prior to the opening time provided by Customer, Company will attempt to ascertain the identity of the person turning off the system and obtain a password, or alternatively, Company may call and notify the Customer or the Customer’s designated representatives. Customer acknowledges and agrees that the Customer is solely responsible for the arming and disarming of the system, and Company has no responsibility to arm the System at closing time, nor to prohibit anyone from disarming the System.
CHANGES TO POLICY:
Company may from time to time update or modify this Policy. Notification of Policy changes will be posted on OnDuty System’s website located at www.OnDuty.com. Policy changes shall go into effect immediately upon posting, except in the event of an emergency where it is impractical to post such information on the website.