DISPATCHING POLICY

(effective date 1/1/03)

RECEIPT OF BURGLAR, FIRE, OR HOLD-UP ALARM SIGNALS: Company upon receipt of an alarm signal from the Subscriber's equipment, shall make every reasonable effort to retransmit the alarm signal, by way of telephone, to the headquarters of the police, fire department, private guard service, or Subscriber having jurisdiction, unless there is just cause to assume that an emergency condition does not exist, and then Company shall make a reasonable effort to notify by way of telephone the Subscriber's call list or designated representative, unless instructed to do otherwise by the Subscriber or representative. Company, at its option, may attempt to call the alarm site of Subscriber prior to notifying any authority in an attempt to verify any such alarm, and to avoid any unnecessary false alarms reports to authorities.
RECEIPT OF TROUBLE, AUXILIARY, SUPERVISORY, OR LOW BATTERY SIGNALS: Company, upon receipt of a trouble, auxiliary, supervisory, or low battery signal from Subscriber's alarm system, shall make every reasonable effort to notify the Subscriber or his designated representative, by way of telephone, of any such signal being received by Company. Signals received after 10pm may be delayed until the next morning for residential Subscribers.
RECEIPT OF BY-PASS, TEST, A/C POWER LOSS, RESTORE, AND ANY OTHER SIGNALS: Company, upon receipt of any such signals from a Subscriber's system, will log any such signal received, without further action.
CALL & MESSAGE POLICY: In addition to other alarm notification procedures herein, Company, after receipt of a signal where persons or entities are to be notified, Company after calling the alarm site, authority, and the first telephone number of persons on the call list (if instructed to do so), Company may temporarily delay in calling others in the event of other alarms being received (related or unrelated to Subscriber's account), and then return to notifying others on the call list as soon as reasonably possible. In the event the person listed on the call list is not available, a message will be left with any person answering the telephone, or a message left with an answering service, or by recorder, advising of an alarm condition. In the event person(s) on the call list cannot be reached, Company has no obligation to continue to attempt to notify.
REDUNDANT SIGNALS: Redundant Signals received by Company with the same signal and zone within 15 minutes or less will be logged, however, no dispatch or notification shall be made by Company. In the event of Redundant Signals received after 15 minutes and up to 2 hours, Company may, at its sole discretion, contact the Subscriber before any authority.
STORM CONDITIONS: In the event of a storm condition, Company at its option may convert the response to signals of restorals, low battery, supervisory, and auxiliary signals to a log only (no dispatch or notification to an authority or Subscriber by Company), without notice to Subscriber. Redundant signals will be extended from 15 minutes to 1 hour. Dispatching of alarms will be limited to Company calling the (1) alarm site, (2) police, fire, or guard authority, and (3) the first person on the call list supplied by Subscriber.
PASSWORD: Company agrees to assign each Subscriber a personal or global identification number or word for verification by Company. In the event Subscriber or his designated representative should notify Company immediately after a false alarm, and be identified by a valid preassigned password, the Company will discontinue notifying the authority and Subscriber contact list. Subscriber agrees to notify and request any lost or stolen passcard or word to be canceled.
TEMPORARY INSTRUCTIONS: Company may program temporary instructions at the request of Subscriber (with a valid password or number) such as information as vacation schedules, on-call personnel, or other temporary information where the information is scheduled by date and time to activate and to deactivate the temporary information, and program such temporary request for up to 30 days. Subscriber changes of instructions requiring Company to reprogram the account more often than monthly are subject to a service charge, to be determined by the amount of time required to make such change.
CHANGES TO POLICY: Company may from time to time update or modify this Policy. Notification of Policy changes will be posted on OnDuty System's website located at www.OnDuty.com. Policy changes shall go into effect immediately upon posting, except in the event of an emergency where it is impractical to post such information on the website.